Backlash toward Monster Hunter Wilds has gotten so bad that Capcom had to release a statement decrying “customer harassment”, with the gaming giant claiming they’re not afraid to get the authorities involved in cases of serious threats toward their staff.
In their official statement, Capcom acknowledged that they take feedback from customers seriously and want to improve their games. However, they also believe that the backlash has gone entirely too far off the back of Monster Hunter Wilds historic review bombing.
They feel that comments from some players have gone to the point of being “threats of harm, threats of obstruction of business, and harassment” in their eyes.
As a result, Capcom’s making it clear that they don’t plan to respond to customers they view as saying things that go beyond “conventional wisdom”, and that they aren’t afraid to get the authorities involved if they have to.
Capcom takes hard stance against “customer harassment”
While Monster Hunter Wilds may have broken sales records at launch, it’s also had a rocky reception post-launch due to optimization issues, a flawed endgame, and other factors. Dedicated fans of the series are at the point where they’re just playing older MH games rather than continuing with Wilds.
Generations Ultimate beats Wilds in terms of content.
This has resulted in a level of backlash wholly new to Capcom and prompted them to release a statement vowing protection for their employees.
“We may refuse support or services if we confirm that the following actions go beyond the scope of conventional wisdom,” the statement reads. “Furthermore, in the event of a malicious case, we may contact the police or a lawyer and take action, including legal action or criminal proceedings.”
These aforementioned actions include but are not limited to slander, defamation, personal attacks or insults, business interference like contacting employees via personal email, texts, comments on social media accounts, and threats of harm or intimidation.
Capcom also plans to protect its employees from having to respond to player complaints outside of business hours, something they deem as “excessive or unreasonable demands” from frustrated players.
And, while Capcom’s stance may seem extreme compared to other game companies, it’s also fairly commonplace for developers to get targeted when fans don’t like the direction of a game they love. This publisher having their devs’ backs is a layer of protection most people working in the industry don’t get.
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